Our Vision & Values

“The trouble with referees is that they know the rules, but they don’t know the game.”

– Bill Shankly

We aim to be a market-leading Scottish law firm that our customers choose for our excellent results, and outstanding client experience all delivered by our outstanding staff. This vision informs our every move, and it’s why we think you should choose Friends Legal.

Strategy

Our strategy puts our customers and our own people at the centre of everything that we do. By our people providing legal expertise, a flow of clear communication to our customers around progress and strategic advice throughout we help our customers achieve best outcomes.

Core areas of law

At Friends Legal our core focus is on Scottish personal injury claims where we ensure that our customers receive maximum compensation achieved through the expert advice we provide. We also provide dispute resolution services, for areas such as: employment law advice, property disagreement advice and consumer advice relating to defective products or services.

We have a highly focused team representing customers throughout Scotland. Our growth strategy over the next three years is centred on organic growth providing Scottish wide representation within our core areas.

Client Experience

A key element of our growth and brand strategy is to deliver a seamless customer experience for every client of our business. We appreciate fully that in the digital age customers have expectations to be communicated with clearly and routinely so that there is never any doubt as to the progress of the work being carried out on their behalf. By doing so we create happy customers which helps our business continue to grow.

Our People

To meet our vision we have talented people in every part of our organisation – lawyers, Operations, IT, Finance, HR and Marketing. We employ and invest in talented people who bring professional standards and emotional intelligence to bear in every move that we make on behalf of our customers.

Our Values

Our vision and strategy is brought to life through the values and approach that we embrace

• Integrity – we only operate to the highest ethical standards
• Professionalism – we are professional across our entire firm
• Clarity – clear communication is central to our approach
• Consistency – you can rely on what we say and how we act
• Diversity – we have a diverse workforce and inclusive attitude
• Empathy – we are entirely client focused and promote client welfare at all times

How we help others

Help others when you make a claim with Friends Legal solicitors. By instructing us to pursue a claim on your behalf you can rest assured that you are using a law firm that is committed to helping others in need. We have a strong belief in helping local communities and local charities, in particular those which focus on helping people overcoming challenges in life, often after injury. You help us help others when you instruct Friends Legal.