Message Us

For many people, laser eye surgery is life-changing, but things can and do go wrong, with rising numbers of people suffering a personal injury as a result. If you have suffered an injury, or your eyesight has worsened as a result of laser eye surgery, we can help you bring a claim.

If a medical practitioner has acted negligently in performing laser eye surgery, this can have a devastating effect on your life as well as the lives of your loved ones. As a result, you could be due compensation for your injuries, suffering, and loss. We have a specialist eye injury team who deal with these cases day in day out across the UK to bring successful claims against practitioners including big high-street names. We regularly pursue cases against Optical Express.

To discuss your specific circumstances with a member of our specialist team here at Friends Legal, call us now on 0333 3580 583 or complete our online enquiry form, and we will get back to you right away. We’re real people solving real problems.

Making a Laser Eye Surgery Claim in England and Wales

Laser eye surgery is carried out by an ophthalmologist. However, there may be a number of medical professionals involved in your care. The procedure involves the use of lasers to reshape the cornea so that you can focus and see better. The surgery can be used to correct both long and short-sightedness, and astigmatism. We understand that it may be difficult for you to understand what went wrong and who is at fault, but our team can advise you. You may be able to bring a claim against the organisation providing your treatment, regardless of which member of staff was specifically at fault.

Under What Circumstances Can I Bring a Laser Eye Surgery Claim?

To bring a claim for compensation in relation to laser eye surgery, we will need to prove that the professional who carried out your surgery was negligent in doing so. We can help clients bring claims in circumstances when:

  • The surgeon has not taken into account any pre-existing eye conditions or a history of them
  • You are an unsuitable patient for the surgery, but it has been carried out anyway.
  • The practitioner failed to tell you about the risks and reasonable alternatives to the surgery
  • The aftercare fell below an acceptable standard
  • The professional has fitted a faulty or defective lens
  • The surgeon was negligent during surgery
  • You have been fitted with the wrong type of lens
  • The surgeon has failed to consider the pre-surgery eye prescription or eye scans properly

It may be difficult for you to understand what has happened to you fully, but when you contact our team, we will take the time to listen to you and understand whether you can bring a claim.

Lack of Informed Consent

You might be able to bring a claim even where your practitioner did everything correctly during the procedure if they failed to inform you of the risks and alternatives properly. This is known as a lack of informed consent, and we have helped many people make successful claims under these circumstances.

Lens Replacement Surgery Claims in England and Wales

Lens replacement surgery is a specialist ophthalmic vision correction procedure. The procedure is now offered by high-street providers, as well as small independent practitioners. The procedure is often attractive to consumers because when it is successful, it can reduce the need to wear contact lenses or glasses by improving both near and distance vision. A high number of cases are successful; however, lens replacement surgery can go wrong, with devastating consequences. Out of all the five senses, vision is the most important and our eyes provide our most precious gift – the gift of sight. If this is ruined by laser eye surgery or lens replacement surgery, it can affect your mental health and your ability to work. If you have suffered an injury as a result of lens replacement surgery, we can help you claim the compensation rightfully owed to you. We may be able to work with you on a no win, no fee basis.

How much compensation could I claim for a laser eye surgery injury?

Friends Legal always strives to get the maximum compensation owed to our clients.

Our lawyers have thorough experience in dealing with insurers and will pursue your claim as efficiently as possible, without compromising your settlement amount. We will ensure that, where appropriate, you are fully compensated for the following:

  • Compensation for your injury (including psychiatric injury, if appropriate)
  • Reclaiming the cost of your unsuccessful surgery,
  • Past loss of earnings and future earnings
  • Care costs
  • Compensation for care and assistance required from family members
  • Private medical treatment costs, including future surgery, where required
  • Out-of-pocket expenses such as pain medication or dry eye treatment costs
  • Travel to medical appointments

There are, of course, many ways in which you may have suffered financial loss, and this list is not exhaustive.

For example, in 2014 a 28-year-old woman called Stephanie Holloway was awarded over half a million pounds in compensation by a court after laser eye surgery at Optical Express. The court assessed her claim to have a value of £567,287, a large part of which was to compensate — the Judge ruled — her for future loss of earnings.

In that case, Judge Bailey said, “She has experienced an almost complete return of her serious myopia. She suffers from haze, that is a visual blurring in both eyes. This reduces her acuity by about 50 per cent in her right eye, and 30 per cent in the left. She has significant photophobia. There is little prospect of improvement. Her life has been blighted.” The judge went on to say, “Miss Holloway was not given sufficient information about the treatment and the risk of complications for the process of informed consent… The defendants were, therefore, in breach of their duty to give a sufficient explanation of the treatment proposed and of the risks of complications inherent in that treatment such as to enable the claimant to give informed consent.

Contact Us for a Free Initial Assessment & Advice from Our Specialist Eye Team

We have a specialist eye injury team who deal with these cases regularly across the UK. We understand the impact your injury may have had on your life, and we will fight to get you the maximum compensation you are owed. Furthermore, we act with efficiency, and continually push forward with your case, keeping you informed at every stage.

To get started with your claim today, contact us today by calling 0333 3580 583 or complete our online enquiry form and a member of our dedicated team will get back to you right away. We’re here to help.

Val Roberts - specialist laser eye surgery clinical negligence solicitor.

Val Roberts is a well known personal injury law solicitor, with a wealth of experience in complex claims including fatal accidents and catastrophic injuries. Val Roberts leads our eye surgery negligence team, one of the UK’s few specialists.

You can read how recommended Val Roberts is by consultant ophthalmologists, here.

Friends Legal Friends Legal
5/5 Based on 34 Reviews
5 5

I can't believe it's all finally over, but with your help, the result has been way beyond my expectations.

I would like to offer my sincerest thanks to you and your team for the outstanding service you have consistently provided. You gave me confidence in your professional service right from day one. Your expertise, communication, and friendly helpful nature has been of the highest possible quality.

You have no idea how much this has helped me and my family. I now have the option of retiring from full-time teaching and all the stresses that brings, which were further complicated by the adverse effects of my laser eye surgery.

I feel so lucky having chose you to act on my behalf, and have been consistently impressed by your handling of the case. The team of specialists you have around you have also been of the highest order.

Complemented by all this, has been the highly personal nature of your communications, which has not only further impressed me, but has amused and enlightened me too. 

You’re quite a woman, Val. Thank you so much, from me and my family. When we needed someone to fight our corner, we found you, and you were ferocious. It might be just another day at the office for you, but this has been life-changing for me.

Eye Surgery Claims Client

18 November 2025

Review From: Direct
5 5

You were/are simply outstanding. I would never have believed the level of knowledge and personal interaction could be so brilliant. I worked for a financial institution who won 15 years consecutive 5⭐ awards for outstanding service, and you are right up there. Thank you from the bottom of my heart, you've been simply wonderful. ❤️
Eye Surgery Claims Client

21 November 2024

Review From: Direct
5 5

Outstanding service from all of the team at Friends Legal from the outset. Val's knowledge & professionalism is second to none.
Eye Surgery Claims Client

22 October 2024

Review From: Direct
5 5

It is difficult to convey how grateful I am to you and the team. You have made a very difficult process and experience bearable.  Thank you so much for your help, advice, and support.
Clinical Negligence Client

4 September 2024

Review From: Direct
5 5

Brilliant news that finally I can try to move on from this part of the nightmare at least! You've done a fantastic job for me and I will be forever grateful.
Clinical Negligence Client

2 March 2024

Review From: Direct
5 5

Thank you, so much, for your Herculean efforts.
Clinical Negligence Client

20 January 2024

Review From: Direct
5 5

I just wanted to say thank you to Val for all the help, advice, and guidance through the whole process. You have felt more like a friend than a solicitor throughout. You are doing a fantastic and worthy job. Keep up the good work.
Clinical Negligence Client

12 December 2023

Review From: Direct
5 5

You are superfast, super efficient and a lovely person. I am blessed to have you fighting in my corner.
Clinical Negligence Client

18 November 2023

Review From: Direct
5 5

Overall, 5 start company. Val is Extremely knowledgeable in this field and vert professional and diligent in their manner and thinking. 100% satisfied.
Clinical Negligence Client

7 November 2023

Review From: Direct
5 5

Please know however the value of your help & kindness to myself & the others is invaluable, we trust you & that's hard after what's happened to us as you will know. You're fighting for the underdog & you will reap the karma tenfold.
Clinical Negligence Client

29 September 2023

Review From: Direct
5 5

Excellent service as always.
Clinical Negligence Client

8 July 2023

Review From: Direct
5 5

I cannot think of any way you can improve your service. I'd just like to say thanks to Val, who has felt like a friend throughout.
Clinical Negligence Client

12 June 2023

Review From: Direct
5 5

I was going lo suggest you take the first eye surgeon trainee exams as you have taught yourself so much about cataract and refractive lens exchange surgery.
Clinical Negligence Client

16 March 2023

Review From: Direct
5 5

I am extremely happy with the representation I received from Friends Legal throughout my medical negligence case. Without their support, advice and thorough investigation of my claim I would never have been able to reach a favourable settlement. I always felt in good hands. I’d recommend Friends Legal. As experts in their field, they provide advice when you are at a low point and at a complete loss of where to turn.
Clinical Negligence Client

2 February 2023

Review From: Direct

News From Friends Legal

Val Roberts Receives Glowing Recommendations From Consultant Ophthalmic Surgeons

Read More
friends legal expand into edinburgh with Val Roberts

Friends Legal expands into Edinburgh

Read More
A doctor pointing at a model of a human spine. This image is used to support the connecting article about spinal fracture misdiagnosis claims.

Pulled muscle or spinal fracture? What to do if your doctor gets it wrong.

Read More